Cannot load the game

  • Thread starter DeletedUser1117
  • Start date

DeletedUser1117

Guest
The problem is temporary and isn't due to your browser but their server. TO make sure, just open the console and go to the console and watch the red lines, if it's a timeout don't kill yourself and try again 5 minutes later. This bug can take an hour to be resolved so I wish you luck and patience.
 

DeletedUser5

Guest
Do you still have timeout issues? If so, please copy the relevant console entries like malygos did three posts above.
 

DeletedUser5

Guest
Can you please show your console entries like asked above, so we can see the problem.
 

DeletedUser1607

Guest
Not sure how to do that. Timeouts were on different device and on this computer it just does not log in. Shows this under player name etc ["landing","remember"] not sure why it has landing there.
 

DeletedUser5

Guest
You can open the Console with Ctrl+Shift+J. Also can you please upload a screenshot of the "landing", "remember" display?
 

DeletedUser1117

Guest
-Vanguard.-;n14746 said:
You can open the Console with Ctrl+Shift+J. Also can you please upload a screenshot of the "landing", "remember" display?
Click to expand...


This is because of the translation thing. When the browser refresh everything (cache cleared) if you have a slow enough connection you'll see something like this: https://docs.google.com/file/d/0ByzbHcAxmCyvTmlsRkY2bVg5Tk0/edit

When the JS is loaded by the browser, these weird characters are converted into sentences, that's usual, nothing wrong about it.

I'm not sure the errors will help you a lot since these scripts are minified and unreadable by humans (kinda) and their content probably change often enough so...
Btw, the bug happened to me yesterday night again.
 

DeletedUser138

Guest
Hi,

Thanks for the posts with usable screenshots and so.

We are aware of the problem, and are trying to find where the issue lies. We are digging in every whole we can atm, to find and eliminate the issue.

The more stuff you have to share the better.
 

DeletedUser926

Guest
OK, from this morning: Same problem, Loading bar stops at about 25 - 35 %, then nothing happens.

Here the console (Win 7, Opera):
The key "target-densitydpi" is not supported.
'Range.detach' is now a no-op, as per DOM (http://dom.spec.whatwg.org/#dom-range-detach). game_bce1e07bbd.js:3545
Services game_bce1e07bbd.js:51623
services loaded game_bce1e07bbd.js:51623
Controllers game_bce1e07bbd.js:79161
controllers loaded game_bce1e07bbd.js:79162
Filters game_bce1e07bbd.js:79649
filters loaded game_bce1e07bbd.js:79650
Directives game_bce1e07bbd.js:89858
directives loaded game_bce1e07bbd.js:89858
Models game_bce1e07bbd.js:91753
models loaded game_bce1e07bbd.js:91754
Providers game_bce1e07bbd.js:94226
providers loaded game_bce1e07bbd.js:94227
Factories game_bce1e07bbd.js:94260
factories loaded game_bce1e07bbd.js:94261
Handlers game_bce1e07bbd.js:94516
handlers loaded game_bce1e07bbd.js:94517
bootstrap.js game_bce1e07bbd.js:94613
angular Object {element: function, bootstrap: function, copy: function, extend: function, equals: function…} game_bce1e07bbd.js:94614
angular version 1.2.17 game_bce1e07bbd.js:94615
twx version Object {major: 1, minor: 0, dot: 4, codeName: "lakehurst", toString: function} game_bce1e07bbd.js:94616
app Object {_invokeQueue: Array[239], _runBlocks: Array[0], requires: Array[1], name: "twx", provider: function…} game_bce1e07bbd.js:94617
whitelisted urls: self, https://twxzz.innogamescdn.com/** game_bce1e07bbd.js:94538
emitting message #1 to backend Authentication/login Object {name: "Divas", token: "2c656ef17fb3c01596b88ea015d97de69391a797"} game_bce1e07bbd.js:32903
updating settings from version 1 to 1 game_bce1e07bbd.js:46846
SPRITES_READY game_bce1e07bbd.js:44065
connect :: Fired upon connecting. [] SocketNamespace {socket: Socket, name: "", flags: Object, json: Flag, ackPackets: 0…} game_bce1e07bbd.js:32831
10:54:14 | got socket.io message System/welcome Object {type: "System/welcome", data: Object} game_bce1e07bbd.js:32796
Connection established using transport websocket game_bce1e07bbd.js:52614
Click to expand...


EDIT: Works again, but this seems to happen mainly in mid-morning (GMT + 2)
 

DeletedUser1623

Guest
can't login atm.
stoped after 50%. Cache is cleared. Using Firefox 31.0.
"Error: Timeout: Authentication/selectCharacter
s/j[m]
Click to expand...
 

DeletedUser3

Guest
Thank you for reporting this. We are aware of the issue and are looking gor a solution as fast as possible. Thank you for your patience and consideration.
 

DeletedUser1280

Guest
Has anyone found a way to log in again already?
I have the same problems again (it stops responding, so I refresh. After that it won't load past half)
Problems occur after clearing cache, both in firefox and chrome.
 

DeletedUser1617

Guest
Interesting, until now the game went great and now I can not login:
Win 8 64-bit
Opera 24.0.1558.53
OK, it was false alarm. My loading stopped for unknown reason.
After two minutes I refreshed it and it goes now, I hope there will be no more problem.
 

DeletedUser940

Guest
This issue just occurred for me again at about 3:00pm PST and has not resolved. loads half way or a quarter of the way and doesnt finish. logged in on multiple devices and it still wouldnt load all the way
 

DeletedUser926

Guest
Additional note:
This problem seems time-dependant.

This morning, aound 8:30 - 9:00 my time (I am GMT + 2), everything was OK.
Now 9:55 my time, this blocks again as described above.
And around 11:00 - 13:00, I guess it will be OK again as happened in other days.

So there seems to be a time-related problem.

Here the log for a trial at 10:12 (GMT + 2):
The key "target-densitydpi" is not supported.
'Range.detach' is now a no-op, as per DOM (http://dom.spec.whatwg.org/#dom-range-detach). game_bce1e07bbd.js:3545
Services game_bce1e07bbd.js:76142
services loaded game_bce1e07bbd.js:76143
Controllers game_bce1e07bbd.js:81795
controllers loaded game_bce1e07bbd.js:81795
Filters game_bce1e07bbd.js:81795
filters loaded game_bce1e07bbd.js:81795
Directives game_bce1e07bbd.js:94652
directives loaded game_bce1e07bbd.js:94652
Models game_bce1e07bbd.js:94652
models loaded game_bce1e07bbd.js:94652
Providers game_bce1e07bbd.js:94652
providers loaded game_bce1e07bbd.js:94652
Factories game_bce1e07bbd.js:94652
factories loaded game_bce1e07bbd.js:94652
Handlers game_bce1e07bbd.js:94652
handlers loaded game_bce1e07bbd.js:94652
bootstrap.js game_bce1e07bbd.js:94652
angular Object {element: function, bootstrap: function, copy: function, extend: function, equals: function…} game_bce1e07bbd.js:94652
angular version 1.2.17 game_bce1e07bbd.js:94652
twx version Object {major: 1, minor: 0, dot: 5, codeName: "lakehurst", toString: function} game_bce1e07bbd.js:94652
app Object {_invokeQueue: Array[248], _runBlocks: Array[0], requires: Array[1], name: "twx", provider: function…} game_bce1e07bbd.js:94652
whitelisted urls: self, https://twxzz.innogamescdn.com/** game_bce1e07bbd.js:94652
updating settings from version 2 to 2 game_bce1e07bbd.js:71799
emitting message #1 to backend Authentication/login Object {name: "Divas", token: "2c656ef17fb3c01596b88ea015d97de69391a797"} game_bce1e07bbd.js:58967
SPRITES_READY game_bce1e07bbd.js:69189
connect :: Fired upon connecting. [] SocketNamespace {socket: Socket, name: "", flags: Object, json: Flag, ackPackets: 0…} game_bce1e07bbd.js:58814
10:12:31 | got socket.io message System/welcome Object {type: "System/welcome", data: Object} game_bce1e07bbd.js:58792
Connection established using transport websocket game_bce1e07bbd.js:77183
10:12:31 | got socket.io message Login/success Object {id: 1, type: "Login/success", headers: Object, data: Object} game_bce1e07bbd.js:58792
emitting message #2 to backend Authentication/selectCharacter Object {id: 4591, world_id: "zz2", ref_param: undefined} game_bce1e07bbd.js:58967
GTM Debug: Extension initialized successfull VM232:32
Error: Timeout: Authentication/selectCharacter
at https://twxzz.innogamescdn.com/js/ga...f8.js:58:14858 game_bce1e07bbd.js:18387
GET https://sentry2-events.innogames.de/...afc88074%22%7D 504 (Gateway Time-out)
Click to expand...

Edit: I confirm: in the afternoon and evening, I did not get any error.
 
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