Barbiearian
Squire
Can I suggest, if you are going to have a support button, that you simply dont respond with....
We are sorry to see you are having problems playing Tribal Wars 2. We are aware of the issue and are actively working on a repair.
Please accept our apologies for the inconvenience this is causing you. If you have further concerns in the meantime, please don't hesitate to get in touch.
The update notes are available in our forum and are posted in the following section:
http://forum.beta.tribalwars2.com/forum/main-category/announcements_aa
Thank you for your help and support.
Best regards, ........
Once, would be acceptable - but if all you see to any report of an issue with gameplay, is just a simple copy/paste - with no attempt to answer the problem in question personally - then why bother at all. You might as well get rid of the support option entirely.
The fact is - because of the major problems with incoming attack warnings - myself, and other players, are wasting items in this game - which, in case the mods dont realise, cost money to replace. Now - if you really think, that a simple copy and paste is a suitable response - then I strongly suggest you need to look at the mod team. At the very least, you could at least mention the problem in your reply - have some kind of personal response. To see the same response to multiple queries takes the p**s in my opinion.
So, to summarise - I just think, as a crazy suggestion, there ought to be a little respect shown to players - they spend a lot of time and money in the game. - As a side point, I do not believe it is a moderators job to determine when and if a refund/compensation should be administered, as you do not take the money, and you are not legally responsible for the game in anyway. Next time people ask for a refund, it should be automatically forwarded to the company/devs. I would be happy for you to take that decision, when you start paying to develop the game, and are using my money for that purpose. Until that time - if there is an issue with money or items in this game - it is definitely beyond a forum moderators remit. So - stop copying and pasting - forward the issues to the developers. I realise this is a beta, but, if you know there is already an issue, why still take money when you know it will not work? It the copy and paster can stand up in a courtroom when he gets sued for supplying something that is not fit for purpose (such as items you supply knowing they are not working), then I will be happy to copy and paste one of my notice before actions to him.
Beta does not mean take money with no responsibility!!!
We are sorry to see you are having problems playing Tribal Wars 2. We are aware of the issue and are actively working on a repair.
Please accept our apologies for the inconvenience this is causing you. If you have further concerns in the meantime, please don't hesitate to get in touch.
The update notes are available in our forum and are posted in the following section:
http://forum.beta.tribalwars2.com/forum/main-category/announcements_aa
Thank you for your help and support.
Best regards, ........
Once, would be acceptable - but if all you see to any report of an issue with gameplay, is just a simple copy/paste - with no attempt to answer the problem in question personally - then why bother at all. You might as well get rid of the support option entirely.
The fact is - because of the major problems with incoming attack warnings - myself, and other players, are wasting items in this game - which, in case the mods dont realise, cost money to replace. Now - if you really think, that a simple copy and paste is a suitable response - then I strongly suggest you need to look at the mod team. At the very least, you could at least mention the problem in your reply - have some kind of personal response. To see the same response to multiple queries takes the p**s in my opinion.
So, to summarise - I just think, as a crazy suggestion, there ought to be a little respect shown to players - they spend a lot of time and money in the game. - As a side point, I do not believe it is a moderators job to determine when and if a refund/compensation should be administered, as you do not take the money, and you are not legally responsible for the game in anyway. Next time people ask for a refund, it should be automatically forwarded to the company/devs. I would be happy for you to take that decision, when you start paying to develop the game, and are using my money for that purpose. Until that time - if there is an issue with money or items in this game - it is definitely beyond a forum moderators remit. So - stop copying and pasting - forward the issues to the developers. I realise this is a beta, but, if you know there is already an issue, why still take money when you know it will not work? It the copy and paster can stand up in a courtroom when he gets sued for supplying something that is not fit for purpose (such as items you supply knowing they are not working), then I will be happy to copy and paste one of my notice before actions to him.
Beta does not mean take money with no responsibility!!!