Hi Thanks for contacting us. Is it possible to ask all the players who encountered this problem, to contact us with the supporttool? We can check then, what went wrong with those items.
In meantime. If you had the same, as the several players, can you tell me if;
- What item do you won (how many resources)
- When did you won the item
- Did you had more items or just one?
- Is it only with items from Gwendoline?
Our apologies for this already!